Frequently Asked Questions
1. Do you ship internationally?
Yes! We ship worldwide to most countries. Shipping options and fees will be calculated at checkout based on your location.
2. How long does delivery take?
Orders are processed within 1–3 business days. Delivery time depends on your region and selected shipping method:
- Standard: 7–15 business days
- Express: 3–7 business days
- DHL/FedEx: 2–5 business days
- Standard: 7–15 business days
- Express: 3–7 business days
- DHL/FedEx: 2–5 business days
3. What payment methods do you accept?
We accept Visa, MasterCard, AMEX, PayPal, bank transfer (for wholesale orders), and other regional payment options. All payments are secure and encrypted.
4. Can I return or exchange an item?
Yes. Returns are accepted within 14 days of delivery for unused items in original packaging. Custom items are non-refundable unless damaged or defective.
5. Do you offer custom or private label services?
Absolutely! We offer flexible OEM/ODM services for custom jewelry designs and branding. Please contact us to discuss your project.
6. How do I track my order?
Once your order is shipped, you’ll receive an email with a tracking number and tracking link. Please allow up to 48 hours for the carrier to update tracking info.
7. My package is delayed or lost. What should I do?
Contact us as soon as possible. We will work with the shipping carrier to investigate and resolve the issue.
8. How can I contact customer support?
📧 Email us at: le1618385@gmail.com
We aim to respond within 24 hours on business days.
We aim to respond within 24 hours on business days.